Privacy Policy

ChronoCraft is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Canadian provincial laws, and — where relevant — the General Data Protection Regulation (GDPR) for users in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and other jurisdictions.

1. Data Controller

ChronoCraft
Address: 55 Avenue Road, Suite 2250, Toronto, ON M5R 3L2, Canada
Business ID: 949725304
Email: contact@chronocraftbrand.com
Phone: +1 437-962-8473

2. Information We Collect

We may collect personal data when you:

• Submit a contact form or service request
• Place an order or subscribe to updates
• Create an account or request a consultation
• Communicate with us via email, phone, or social platforms
• Navigate our website (via cookies or analytics tools)

This may include:

• Full name, email address, and phone number
• Billing and shipping details, payment data
• IP address and device identifiers
• User preferences and interaction history

3. Purpose of Data Processing

• To fulfill orders and deliver services
• To process secure transactions
• To respond to inquiries and support requests
• To comply with legal or financial obligations
• To enhance security and website performance

4. Legal Basis for Processing

We rely on the following legal grounds:

• Consent (e.g., for marketing or non-essential cookies)
• Contractual necessity (e.g., fulfilling an order)
• Legal compliance (e.g., invoicing, tax reporting)
• Legitimate interests (e.g., fraud detection, customer care)

5. Data Sharing

We may share data with the following trusted third parties:

• Secure hosting and IT infrastructure providers
• Payment platforms such as Interac or Stripe
• Professional advisors (legal, accounting) as required
• Authorized partners, only with your consent

6. Data Retention

We retain personal data only as long as necessary for its intended purpose or as required by law (e.g., up to 7 years for financial records).

7. Your Rights (PIPEDA & GDPR)

You may have the right to:

• Access the personal data we hold about you
• Request corrections to outdated or incorrect data
• Request deletion of data, where applicable
• Withdraw consent at any time
• Restrict or object to data processing
• File a complaint with a supervisory authority

EU/EEA/UK users can contact their local Data Protection Authority. Canadian users may reach out to the Office of the Privacy Commissioner of Canada (OPC).

To exercise your rights, contact us at contact@chronocraftbrand.com.

8. International Data Transfers (GDPR)

If you are located outside Canada, please note that your data may be transferred to and processed in Canada. Where applicable, safeguards such as standard contractual clauses (SCCs) are used to protect your rights.

9. Cookies and Tracking Technologies

We use cookies and tracking tools to analyze traffic and enhance your browsing experience. You may manage your cookie preferences through browser settings or our website banner.

• Essential: Core site functionality
• Analytics: Visitor insights and usage metrics
• Marketing: Only activated with your consent

10. Data Security

We apply SSL encryption, secure data centers, and role-based access controls to protect your information from misuse or unauthorized access. Data is stored in Canada or the EU, depending on system architecture.

11. Updates to This Policy

This policy may be updated periodically. The current version is always available at chronocraftbrand.com. Your continued use of the site constitutes agreement to the latest terms.